One Stop Auto Body & Paint – Collision Repair Specialists
USAA Insurance Claim Help
We help USAA members in Phoenix file and manage their auto claims from start to finish.
Filing a USAA Claim in Phoenix
Accidents are stressful. Filing should be simple. If you have USAA, there are clear ways to start.
At One Stop Auto Body & Paint – Collision Repair Specialists, we’ve guided countless customers through the claim process and are here to help you too.
Did you know?
You can pick the body shop you trust, not just a shop your insurance lists. Many preferred shops are built to lower costs for the insurer, which can work against a truly professional repair. That can reduce your car’s value and affect your safety. Choose a shop that puts you first and does the job the right way.
How to File a USAA Claim
Online
Use the USAA claims site to submit your claim.
Mobile App
Open the USAA Mobile app to add details, upload photos, and check claim updates.
By Phone
Call USAA and a representative will help you open your claim.
What You’ll Need to File
When filing, be ready to provide:
- State where the crash happened
- Date and time
- Short description of what occurred
- Photos if you have them
Having these details on hand helps streamline the process.
USAA Claim Steps, Made Simple
Right after the accident
Move to a safe spot, take photos, exchange info, get a police report if needed, note injuries.
Open the claim and get a claim number
Use the site, app, or phone. Write down your claim number, your adjuster’s name, and contact info.
Tell USAA your shop choice
You can choose One Stop Auto Body & Paint. Share our address and phone so we receive your assignment quickly.
Tow or drive in
If your car is not safe to drive, ask for a tow to our shop. We can arrange it and help you avoid storage fees elsewhere.
Free estimate and check in
We scan the vehicle, take photos, and write an estimate. We send it to USAA and keep you updated.
Approval and parts
After review, we get approval, order parts, and schedule repair time.
Teardown and supplements
If hidden damage appears after we open the car, we send a supplement to USAA so the repair stays accurate.
Repairs, safety calibrations, and paint
We follow OEM procedures, do pre and post scans, calibrate ADAS, refinish, and road test.
Pickup and paperwork
If you have a deductible, you pay it at pickup. We review the repair, warranty, and care tips, and you leave with copies of all documents.
Need Help With the Process?
Filing an insurance claim can feel overwhelming, especially if it’s your first time. But you don’t have to handle it alone.
Call us at (602) 944-0880 and we’ll guide you through each step, answer your questions, and set up your free estimate.
One Stop Auto Body & Paint – Collision Repair Specialists
Choosing Your Repair Shop
- Family Owned
- 7 Years of Experience
- Highly Trusted
When you file, you may be asked for a repair facility preference. You always have the right to choose any licensed shop.
If you’d like to work with One Stop Auto Body & Paint – Collision Repair Specialists, provide our shop details during your claim:
Address: 2017 W Ironwood Dr, Phoenix, AZ 85021
Phone: (602) 944-0880
We’ll be notified and can start preparing your estimate right away.
Free Estimates After Your Claim
Once your claim is filed, the next step is repairing your vehicle. Learn more about our collision repair services in Phoenix.
At One Stop Auto Body & Paint – Collision Repair Specialists, we provide fast, reliable estimates and expert collision repairs so you can get back on the road with confidence.
FAQs
Can I choose my own body shop for a USAA claim?
Yes. You can use any licensed body shop. Your claim cannot be denied because you chose your own shop. If you’d like our team to handle your repairs, list One Stop Auto Body & Paint – Collision Repair Specialists during your claim or call (602) 944 0880.
How do I start a USAA auto claim?
Start online, in the USAA Mobile app, or by phone. Get your claim number and adjuster contact. If you need help while you file, call us at (602) 944 0880 and we will guide you step by step.
What information will I need to provide when filing?
Where and when it happened, what occurred, people involved with contact details, and photos if available. This helps USAA open your claim quickly.
Will you work with USAA on estimates and supplements?
Yes. We send the estimate to USAA, handle supplements for hidden damage, and keep you updated. This coordination helps keep your repair moving.
Does this page mean USAA endorses your shop?
No. We are not affiliated with or endorsed by USAA. You always choose your repair shop.
I am overwhelmed, can you help me with the process?
Yes. Call (602) 944 0880. We will explain each step and set up your free estimate at 2017 W Ironwood Dr, Phoenix, AZ 85021.