One Stop Auto Body & Paint – Collision Repair Specialists
American Family Insurance Claim Help
One Stop Auto Body & Paint, Collision Repair Specialists in Phoenix helps you navigate your American Family Insurance claim with ease.
Filing an American Family Claim in Phoenix
An accident is stressful, and filing a claim should not add to it. If you have an American Family policy in Phoenix, the process is simple once you know your options.
At One Stop Auto Body & Paint – Collision Repair Specialists, we have guided many customers through the claim process, and we are ready to help you too.
Did you know?
You can pick any body shop, not just the one your insurance lists? Many preferred shops are set up to save the insurer money, not to give the most professional repair. That can hurt your car’s value and your safety. Choose a shop that cares for you and does a truly professional repair.
How to File an American Family Insurance Claim
Online
Go to American Family’s claims portal, log in, and submit your claim.
Mobile App
Use the American Family Insurance app to upload accident details, photos, and track your claim from your phone.
By Phone
Call American Family’s claims line and speak with a representative to open your claim.
What You’ll Need to File
When filing, be ready to provide:
State where the accident occurred
Date and time of the incident
A brief description of what happened (and photos if available)
Having these details on hand helps streamline the process.
Start Your American Family Claim in Simple Steps
Right after the accident
Move to a safe place, take photos of all damage, exchange information, get a police report if needed, and note any injuries.
Start the claim, get a claim number
Start online, in the app, or by phone. Record your claim number, adjuster’s name, and contact info.
Tell American Family your shop choice
You can choose One Stop Auto Body & Paint. Share our address and phone so we receive the assignment quickly.
Tow or drive in
If the car is not safe to drive, request a tow directly to our shop. We can arrange it and help you avoid storage fees elsewhere.
Free estimate and check in
We scan the vehicle, take photos, and prepare an estimate. We send it to American Family and keep you updated.
Approval and parts
After adjuster review, we obtain approval, order parts, and schedule your repair.
Teardown and supplements
If we find hidden damage after disassembly, we file a supplement with American Family so the repair stays correct and complete.
Repairs, safety calibrations, and paint
We follow OEM procedures, perform pre and post scans, calibrate ADAS, blend and refinish, and road test.
Pickup, payment, and paperwork
You pay any deductible, we review the repair, warranty, and care tips, and you leave with copies of all documents.
Need a Hand With the Process?
Filing an insurance claim can feel overwhelming, especially if it’s your first time. But you don’t have to handle it alone.
Call us at (602) 944-0880 and we’ll guide you through each step, answer your questions, and set up your free estimate.
One Stop Auto Body & Paint – Collision Repair Specialists
Choosing Your Repair Shop
- Family Owned
- 7 Years of Experience
- Highly Trusted
When you complete your claim, you will be asked if you have a repair facility preference. You are always free to choose any licensed body shop.
If you want to work with One Stop Auto Body & Paint, Collision Repair Specialists, provide our shop details during your claim:
Address: 2017 W Ironwood Dr, Phoenix, AZ 85021
Phone: (602) 944-0880
We’ll be notified and can start preparing your estimate right away.
Free Estimates After Your Claim
Once your claim is filed, the next step is repairing your vehicle. Learn more about our collision repair services in Phoenix.
At One Stop Auto Body & Paint – Collision Repair Specialists, we provide fast, reliable estimates and expert collision repairs so you can get back on the road with confidence.
FAQs – American Family Insurance
Can I choose my own body shop for an American Family claim?
Yes. You can select any licensed repair facility, including One Stop Auto Body & Paint, Collision Repair Specialists.
How do I start an American Family auto claim?
Use American Family’s online portal, the mobile app, or call to open a claim with a representative.
What information will I need to provide when filing?
The accident state, date and time, a short description of the incident, and photos if you have them.
Will you work with American Family on estimates and supplements?
Absolutely. We submit estimates, coordinate with your adjuster, and handle supplements for any hidden damage.
Does this page mean American Family endorses your shop?
No. We are an independent repair facility and are not affiliated with or endorsed by American Family Insurance.
I am overwhelmed, can you help me with the process?
Yes. Call (602) 944-0880 and we will walk you through each step and schedule a free estimate.