Privacy Policy
Effective Date: November 12, 2024
1. Introduction
One Stop Collision Repair (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website http://onestopcollisionrepair.com or utilize our services, including SMS and MMS communications.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Vehicle Information: Vehicle year, make, model, and VIN.
- Repair and Service Details: Information about the type of repair required, car rental assistance needs, primary damage area, insurance company name, damage description, and payment information.
- Additional Information: Any other questions or special requests provided by you.
- File Uploads: Photos or documents related to the damage.
- Usage Data: Information about your interactions with our website, such as IP address, browser type, and pages visited.
3. How We Use Your Information
We use your personal information to:
- Provide and manage our services.
- Process transactions and send related information.
- Communicate with you regarding appointments, services, and promotions.
- Improve our website and services.
- Comply with legal obligations.
4. SMS/MMS Communications
SMS/MMS Communication Policy
By providing your phone number, you consent to receive SMS and MMS messages from us related to your service requests, appointments, and promotional offers. We are committed to adhering to all applicable laws and regulations governing SMS/MMS communications.
1. Opt-In Consent:
- We will request your explicit consent before sending any marketing or promotional messages via SMS/MMS.
2. Opt-Out Option:
- You may opt out of receiving SMS/MMS messages at any time by replying “STOP” to any message you receive from us. Standard message and data rates may apply.
3. Message Frequency:
- The number of messages you receive will depend on the nature of your interactions with us.
4. Data Security:
- We employ robust technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Privacy Assurance:
- Your SMS consent and phone number will never be shared with third parties or affiliates for marketing purposes.
5. Sharing Your Information
We may share your personal information with:
- Service Providers: Third-party vendors who assist in providing our services, such as payment processors and communication platforms like RingCentral.
- Legal Obligations: Authorities when required by law or to protect our rights.
We do not sell or rent your personal information to third parties.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Object to or restrict the processing of your data.
To exercise these rights, please contact us at [email protected].
7. Changes to This Policy
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
One Stop Collision Repair
2017 West Ironwood Drive
Phoenix, Arizona 85021
Phone: (602) 944-0880
Email: [email protected]